Contact us
Any burning questions or brilliant ideas? We would love to hear from you!
Request to promote external resource
Interested in promoting your educational resources? Want to codesign, build or house a resource on the Centre for Cancer Education? Reach out to see what options we have available.
Frequently Asked Questions (FAQ)
Check out our FAQ section. There might be an answer to your question.
Accessing the system / Getting started
What do you need on your computer to get started?
-
Internet Browser: The latest version of Google Chrome or Mozilla Firefox;
-
Browser settings: Please ensure that you have enabled cookies and javascript within your browser settings.
-
The latest version of PDF reader such as Adobe Acrobat Reader to access PDF documents. Our videos are hosted within YouTube. To watch these videos, you will need to make sure you have the most up-to-date browser of Google Chrome, Firefox, MS Edge, or Safari.*
-
Internet connection with 500+ Kbps
-
*H.264 video (required for viewing videos) is only supported in Firefox for Windows 7 and later.
-
Within the site you will find videos and audio files that will need an audio device such as speakers or headphones.
Where do I find resources?
On the homepage, sort the resources using one of the filters to find a specific resource or use the search bar at the top of the website. You can use the love heart to save resources to your wish list and find them later on your dashboard.
How do I register?
At the top of the website you will see the 'Register' link. You will be able to register for a paid or free account. Paid memberships will have access to additional resources as they become available. Once you are registered you will receive your login details.
How do I login?
At the top of the website you will see the Log in link. Once you are logged in, you will need to select the VCCC Alliance logo to return to the home page. From here you will be able to 'like' resources to save them to your dashboard or enrol in educational programs. Logging in also enables the platform to suggest appropriate educational resources that address your needs and areas of interest.
Troubleshooting
How do I reset my password?
To reset your password select the Log in tab in the main menu.
Select “Request new password” under the password text box.
https://vcccalliancelearn.org.au/user/password
Please note there may be a delay with the password reset - if you don’t receive your password please check your spam/junk folder and allow responses from the VCCC Alliance Education email vccc-education@unimelb.edu.au.
If you do not receive an email within one hour please contact us, using the contact button above, with your name and email address.
Recommendations to make your password stronger:
-
Make it at least 12 characters
-
Add uppercase letters
-
Add numbers
-
Add punctuation
My login doesn't work
The most common reasons people experience problems when attempting to log in are:
-
Details are entered incorrectly. For example, an extra space may have been mistakenly added to the username and/or password. Or the username entered is different to the one used for registration. (Note: your username is your email, and your password is the one you created at registration)
-
Multiple accounts with different login details have been created and the incorrect one is being used.
-
Access to the course has expired. Once registered, you will have six (6) months access to your course after which it will be closed.
How to setup your two-factor authentication?
We value your security. To ensure this is protected, each time you login to the Centre for Cancer Education you will need to enter your email address, password, and your Two Factor Authentication code.
Two Factor Authentication, TFA, is a specific type of multi-factor authentication (MFA) which is an electronic method allowing you to access the website once you have successfully provided two pieces of evidence to an authentication application.
Why do we need it?
It provides an extra layer of protection used to ensure the security of online accounts beyond just an email and password.
How do I set it up?
After registering, and your first log out and second login, you will be prompted to set up your two-factor authentication. You will have two attempts to complete this step if you ignore the first prompt. If you do not setup your authentication you will be unable to login.
Install an authentication code application on your mobile or desktop device
If you already have an authentication app, use this to add the TFA for this website when prompted to setup your TFA. Alternatively, download one of the following apps to your device:
The two-factor authentication application will be used during this setup and for generating codes during regular authentication.